Delivery-Return-Refund in Cosplayondeals.com
Shipping methods and lead time
By default, it is shipped by China post, and the global shipping time is about 12-25 days
We support express shipping, EMS, DHL, FEDEX, an additional shipping fee of 30usd is required, and the global time limit is about 4-10 days.
Under the default mode of transportation, in addition to China post, we will choose some special air freight lines to improve the timeliness.
You can check all the tracking numbers through https://www.17track.net/
HOW DO I KNOW IF MY PACKAGE HAS BEEN SHIPPED AND IS RECEIVED? ON HIS WAY?
Once you place an order, you will receive an order. an automatic confirmation email. Once your order has been processed and is ready to be processed. ready to leave our distribution center, you will receive it. another email with shipping information. Please note that the shipment confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Use the appropriate carrier tracking functions to determine when your package has been picked up and is in transit. in transit.
We take 1 to 3 days to process your order
Wait 24-48 hours from the time you place your order for your to be updated state..
MY TRACKING INFORMATION SHOWS THAT MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT
¡We know how important your order is! Coolincn offers our customers the option to track their parcel. If the tracking information indicates that his items have been delivered but he hasn’t received them, check his neighborhood in case another household received them by mistake. Talk to family, roommates, etc. in case they have received it on their behalf. It is possible that the package has also been left with property managers or an apartment office.
We will always do our best to assist you, but Coolincn is not responsible for packages which are lost or stolen in transit. If you still can’t locate your package, you should contact the shipping carrier to analyze the problem and file a claim with them.
SHIPPING INTERNATIONALLY?
¡Nuinspired takes pride in catering to our customers from around the world! The default price on our site is in USD, the conversion rate depends on the credit card issuing company used in the transaction. The site will default. US dollars on the pa pagego.
It usually takes 6-10 business days to your country, however, in some cases, delivery may be delayed depending on your country's customs. country. Coincincn is not responsible for customs fees, duties, taxes or any other applicable charges. Customer is responsible for charges even if shipment is refused upon delivery.
TAXES AND DUTIES
Related taxes, duties, and customs fees may be collected once the package reaches the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be accepted. What is covered by us here? at Coolincn. For more details on charges, please contact your local customs office.
Refund
If after 30 days you still have not received your order, send us an email and we will refer the matter to our level 2 support team and we will refund your money in full. You will receive You will receive a refund within one week of initiating a refund request
If the product you received was not returned. is it? If damaged, please contact customer service for a refund and return.
Returns
To process a return, follow these simple steps:
1, complete a return request by mail email
2, if we agree, send your return to our address
3 ，Depending on the shipping method selected, Your return may take several days to contact us. Please allow 5-7 days to process your return once it is received.
4, if clothing is laundered or damaged, or 15 days after receipt. Upon receipt of the merchandise, we do not accept returns.